Referral emails allow marketers to tap into the customer\u2019s own networks of family and friends. In order to be truly effective, referral emails need to grab people\u2019s attention and make them want to take action instead of simply scrolling past your email. But what exactly is referral marketing? What are the benefits of using referral emails as part of your marketing strategy? Furthermore, what are the most important steps we need to design a successful referral email?<\/p>\n\n\n\n
Referral marketing 101<\/h2>\n\n\n\n
Unlike traditional marketing practices, referral marketing relies on existing customers as a means of marketing products and services. A wide variety of industries, ranging from consumer brands to e-commerce companies and B2B service providers use word-of-mouth marketing<\/a>. It’s an effective, low-cost way to build brand awareness, generate new leads and improve sales. And with over 5 million active users, email has proven to be the go-to channel for marketers when it comes to encouraging referrals.<\/p>\n\n\n\n The first thing people notice when they receive an email is the subject line. It\u2019s what helps them decide whether to open it right away or scroll right past it. As such, the subject line needs to be clear, concise, engaging and informative in order to grab the reader\u2019s attention. Use as few words as possible to explain your offering or tell the reader what they need to do in order to enjoy the benefits. Numbers tend to stand out among the letters. That’s why it\u2019s always best to state the amount of potential savings upfront.<\/p>\n\n\n\n Design communicates brand value<\/a> and content provides it. You can have a beautifully designed piece of content, but all that beauty is meaningless unless it offers a solution to a specific problem, links to resources or any other valuable things for your recipient. Alternatively, no matter how informative and valuable your content may be, people are hardly going to pass on a referral that looks like it was designed by a freelance amateur.<\/p>\n\n\n\n Successful brands often rely on dedicated marketing experts to help them develop an effective referral email strategy. But finding just the right expert is not always as easy as it seems. It’s especially hard when you\u2019re working with small teams and a limited budget. Fortunately, there are resources that allow you to filter search marketing experts<\/a> and sort them out based on available budget, team size, location, etc.<\/p>\n\n\n\n All<\/strong> referral emails<\/strong> fall into two distinct categories.<\/strong> Those sent between brands and referrers and those sent between referrers and their friends. The first type of referral email marketers send as a part of a master email list. This email simply asks people if they could refer their family and friends to a specific product or service. The second type of referral email is by the referrers themselves in order to introduce their friends and family with a particular brand and its offering.<\/p>\n\n\n\n Brand-to-referrer emails<\/strong> are generally used for referral program announcements and invitations.<\/strong> You can send them either by using an ESP like Elastic Email or via your own referral platform. When you choose Elastic Email<\/a> to send referral emails half of your work is already completed. Why? Because we provide pre-designed templates for such emails. Of course, you can add or create your own template, but choosing from the gallery will make your work easier.<\/strong><\/p>\n\n\n\n Referrer-to-friend emails represent the heart and soul of referral marketing. They are often published using a referral widget and the templates can either be image-based or text only.<\/strong> Image-based email templates will make your branding efforts more upfront due to the large real estate occupied by it. Note, however, that large images tend to lack that look and feel associated with personal recommendations.<\/p>\n\n\n\n Text-only referral emails are far better for preserving the credibility of personal communication and conveying the message like a real recommendation. This doesn\u2019t mean that you shouldn\u2019t incorporate images into your referral emails, it should just be done tastefully.<\/p>\n\n\n\n While we\u2019re on the subject of images, Postable is a service that allows users to send beautiful postcards from recycled paper. The company will print, stamp and mail birthday cards, thank you notes, business cards, invitations, you name it. But what\u2019s interesting is their use of large yet simple graphic explanations. You can display $5 worth of credit both as text, but also like an animation of a hand holding and waving a $5 bill, with a \u201clearn more\u201d button placed between the text and the animation.<\/p>\n\n\nWhat constitutes a great referral email?<\/h2>\n\n\n\n
Types of referral emails<\/h2>\n\n\n\n
Brand-to-referrer emails<\/strong><\/h3>\n\n\n\n
Referrer-to-friend emails<\/strong><\/h3>\n\n\n\n
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