Tracking number and location of the customer<\/li><\/ul>\n\n\n\nYou could also go one step further by sending an email a few days after delivery to confirm whether the new buyer is satisfied with their purchase or not. You could also add a \u201csimilar products\u201d or \u201cfrequently bought together\u201d section to your follow-up email to get more sales.<\/p>\n\n\n\n
3. How To Use emails<\/h2>\n\n\n\n Most times, new buyers make a purchase either based on someone else\u2019s recommendation or because your landing page was well optimized to convert visitors. These sets of people may not even know how to use your product and as such need extra help.<\/p>\n\n\n\n
Well, the good news is that offering that extra<\/em> help to new buyers could turn them into loyal customers, so you have nothing to lose when you send them a guide on how to get the most out of their purchase. You could send a short email with a little text and any of the following:<\/p>\n\n\n\nLink to a blog post on your website on how to use the product\/service<\/li> Link to video tutorials created by you or the manufacturer on how to get the best out of the product<\/li> A FAQs section covering previous user inquiries<\/li><\/ul>\n\n\n\nAs mentioned earlier, offering this extensive support allows the new buyer to connect with your business on a personal level, thus, making it more likely that they order from your site next time.<\/p>\n\n\n\n4. Reminder emails<\/h2>\n\n\n\n
Aside from those who need assistance on how to get the best out of your products, there are some that need a reminder to recall that they even purchased an item from you. Sounds awkward, right?<\/p>\n\n\n\n
Well, a busy schedule and many preoccupations leave some new buyers with little or no time to test their delivery, especially if it is a digital product. To use their short memory to your advantage, you could send them a post-sale reminder email that reads something like this:<\/p>\n\n\n\nHello <buyer name> we just wanted to check in with you about the <name of product or service> that you ordered a few days ago. Other customers are already giving excellent feedback, and we want to know your thoughts about it.<\/p><\/blockquote><\/figure>\n\n\n\n
From the sample above, you will notice that it is necessary to use a respectful and friendly tone for your reminder emails. The reason is so that the new buyer does not feel embarrassed about forgetting to use your product.<\/p>\n\n\n\n
5. Quick Survey emails<\/h2>\n\n\n\n
Quick Survey Emails are just an extended version of reminder emails. However, the difference is that QSE\u2019s are sent after a long period of time and assumes that the new buyer has used the product or service.<\/p>\n\n\n\n
On a scale of 1-10 ranging from Bad to Excellent, the buyer is asked to rate the level of satisfaction they derived from their purchase. In the case where the buyer gives a rating between 9-10, you could follow them up in a new email campaign, encouraging them to sign up as affiliates with your e-commerce website. Additionally, compiled QSE responses can help you entice other new buyers if you attach it to your product description page as \u201cRatings.\u201d<\/p>\n\n\n\n
Final thoughts<\/h2>\n\n\n\n When your post-sales emails are excellently written and with new buyers in mind, the results are truly advantageous. There is a possibility of turning these first-time visitors into long-term fans, and you don\u2019t want to miss out on that. The seven ideas outlined in this article are just enough to help you get started and in little or no time, the results will start rolling in!<\/p>\n","protected":false},"excerpt":{"rendered":"
You can turn new buyers into returning customers by sending these seven post-sale emails.<\/p>\n","protected":false},"author":1,"featured_media":8753,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[63],"tags":[126,127,135],"class_list":["post-8744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campaigns","tag-best-practices","tag-campaigns","tag-deliverability"],"_links":{"self":[{"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/posts\/8744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/comments?post=8744"}],"version-history":[{"count":0,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/posts\/8744\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/media\/8753"}],"wp:attachment":[{"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/media?parent=8744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/categories?post=8744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mailsnap.ai\/en\/wp-json\/wp\/v2\/tags?post=8744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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